Term Conditions


Jln Orangutan - Bukit Lawang - Bohorok
North Sumatra - Indonesia
Postcode: 20774
Phone : +6282277669967

Company Details

Jungle Sumatra Tour & Trek  is a officialy operator for  Bukit Lawang  Jungle Trek, Sumatra -  Indonesia, Specialized on operating sustainable and responsible travel services
Travellers can book package tours and trek services, such as tours & trek, pickup-services, hotels booking and etc.


The Specialist of guiding for Gunung Leuser National Park – Bukit Lawang – Sumatra – Indonesia.

I. Personal health/Travel Insurance

Personal travel insurance is not included in the tour & Trek price .
Jungle Sumatra Tour & Trek  is not liable for any damages or injuries suffered as a consequence of anything, howsoever caused, in connection with services carried out by third parties or arising from the use of accommodation or transportation or other service, weather conditions or natural disasters which are beyond our control. Please be aware that by booking you confirm that your state of health complies with the travel requirements. The jungle treks and some of the tours can be strenuous and therefore cause danger to persons suffering from cardiac or circulatory disorders. Please inform our guides when making the booking if you have any health issues.

II. Personal Images.

You agree that Jungle Sumatra Team may use images of you taken during the tour without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.
If you do not want agree to Jungle Sumatra Team using these images, you must inform Jungle Sumatra Team in writing prior to the departure of the trip.

III. Personal Information.

In order to be able to supply our tour & trek service to you, Jungle Sumatra Tour & Trek will need to collect certain personal information from you. The information may be disclosed to, or collected on our behalf by our service providers to enable the services to be provided, but will not be used by them for any other purpose without your express permission.

IV. Booking and Payment

Bookings a request to info@junglesumatra.com
After confirmation a deposit of at least 30% of the price is payable. (EURO)
Credit card payment is possible to our website (PayPal SERVICE).
You can use Visa, Mastercard and several other cards. Just click the "PAY NOW".

The difference to 100% of the price will be charged in time of arrival in Bukit Lawang in Indonesian Rupiah (IDR) at our Office by CASH.

V. Cancellation By Client

Cancellations can be made at any time prior to departure or in case of hotel bookings prior to check-in. Cancellations have to be declared by e-mail. Phone calls will not be accepted.
The following refunds will be made according to the time when the cancellation is declared :
Period before departure / start : %%%
80 days and more 80%
50 – 79 days 70%
39 – 49 days 60%
16 – 39 days 50%
15 days or less No Refund

*Please note :
When making a payment in different currency/from a different country the costs for the exchange currency charged by the bank (PayPal) will be paid by Jungle Sumatra Tour & Trek. This is our service to you as our guest. In case of cancellation the costs for the exchange currency charged by the bank (PayPal) when sending the refund will be paid by the guest. This will be deducted from the refund.

Bukit Lawang,

Jungle Sumatra Tour & Trek